MediaCross is looking for a highly detailed individual to join our team
in Norfolk, VA. Excellent customer service and a team mentality are
key for this position.
At MediaCross, we expect our team members to go above and beyond, to be proactive
and to constantly look for ways to deliver disproportional value to
fellow team members. As a Support Specialist, you will work individually
and on the team as a representative of our client. You will report
to the Team Lead and work from Naval Station Norfolk
Professionalism and accuracy are integral to this position due to the content managed,
fast-paced nature, and high visibility with the client.
Employer-provided medical, dental, vision, basic life insurance and
short-term and long-term disability
Competitive Paid Time Off
Volunteer Time Off
Minimum high school diploma or equivalent
Some college is preferred
Proficient in Microsoft Office, specifically Excel and Word
Proficient in working on a Microsoft operating system
Ability to lift a minimum of 15 pounds
Ability to obtain and maintain a security clearance
Must be extremely detail-oriented and focused on accuracy
Must have the ability to multitask and work within multiple databases
Must be able to quickly gain advanced knowledge of U.S. Coast Guard
Adapts well to change
Works well in a team setting
Provide guidance to customers/prospects when applying for positions
by answering any questions they may have about the application process.
Receive and review data submitted by potential employees to confirm
their professional qualifications, ensuring employees meet all pre-employment
requirements and minimum job qualifications.
Enter, update and upload data into multiple databases for prospects,
applicants, and current employees.
Correspond with various departments within our client’s organization
to ensure source of support inquiries from prospects and current
employees are resolved in a timely manner.
Provide exceptional customer service to all potential and current employees.
Rate information request forms to assist prospects in meeting the minimum
eligibility requirements and applying for a position in the future.
Conduct conditional offer calls with applicants who have been selected
for a position while explaining the pre-employment process.
Acquire advanced knowledge of obtaining maritime credentials and various
Work flexible hours due to varying schedules.
To apply, use the form below. Please upload a cover letter and resume.