Support Specialist

MediaCross is looking for a highly detailed individual to join our team in Norfolk, VA. Excellent customer service and a team mentality are key for this position.

At MediaCross, we expect our team members to go above and beyond, to be proactive and to constantly look for ways to deliver disproportional value to fellow team members. As a Support Specialist, you will work individually and on the team as a representative of our client. You will report to the Team Lead and work from Naval Station Norfolk

Professionalism and accuracy are integral to this position due to the content managed, fast-paced nature, and high visibility with the client.

  • Employer-provided medical, dental, vision, basic life insurance and short-term and long-term disability
  • FSA Plan
  • 401K plan
  • Competitive Salary
  • Competitive Paid Time Off
  • Volunteer Time Off
  • Paid holidays

  • Minimum high school diploma or equivalent
  • Some college is preferred
  • Proficient in Microsoft Office, specifically Excel and Word
  • Proficient in working on a Microsoft operating system
  • Ability to lift a minimum of 15 pounds
  • Ability to obtain and maintain a security clearance
  • Must be extremely detail-oriented and focused on accuracy
  • Must have the ability to multitask and work within multiple databases
  • Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements
  • Adapts well to change
  • Works well in a team setting

  • Provide guidance to customers/prospects when applying for positions by answering any questions they may have about the application process.
  • Receive and review data submitted by potential employees to confirm their professional qualifications, ensuring employees meet all pre-employment requirements and minimum job qualifications.
  • Enter, update and upload data into multiple databases for prospects, applicants, and current employees.
  • Correspond with various departments within our client’s organization to ensure source of support inquiries from prospects and current employees are resolved in a timely manner.
  • Provide exceptional customer service to all potential and current employees.
  • Rate information request forms to assist prospects in meeting the minimum eligibility requirements and applying for a position in the future.
  • Conduct conditional offer calls with applicants who have been selected for a position while explaining the pre-employment process.
  • Acquire advanced knowledge of obtaining maritime credentials and various processes.
  • Work flexible hours due to varying schedules.

To apply, use the form below. Please upload a cover letter and resume.